You (or your client) no longer need the purchased product.We’re unable to process refunds in the following situations: A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.” For example: An item would be misrepresented if the product description promised clean lines, but the delivered product shows pixelation at 100%. Misrepresentation does not include subjective opinions on the quality or appearance of an item. We consider an item to be “misrepresented” when the delivered item does not match the described function in the product description, or when an item stated to be included is not delivered. The product was misrepresented in the description.Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created. However, if you and our representative encounter a consistently reproducible error with the product files that cannot be resolved, we’re happy to issue a full refund. Again, you should contact our Support team with specific information about the technical issue. There is a technical problem with the product that the SilhouetteFile cannot resolve.We would be happy to refund you for the duplicate purchase(s). You purchased two licenses for the same product, accidentally.Though we do not offer refunds for the original purchase in these cases, please drop us a note, and we’ll be happy to offer you an alternate solution!īecause the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations: I’ve purchased a product but found another product I like better.We take great pride in offering products that are high quality and easy to use, so we are always happy to help! Exchange Policy If you’re experiencing a technical issue with a product, please contact and we’ll be happy to help you. If you’re experiencing a technical issue with your purchase If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Since all of our products are digital and therefore cannot be returned, we want to do our best to help you get your purchase up and running. It is our goal to make every effort to ensure that you are pleased with the products you purchase on Silhouette File.
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