Eventually, the medical group admitted to their mistake and apologized. The medical group and the hospital then sent me separate bills, both for approximately $450, which would make it an $1,100 follow-up appointment. I paid the $200 when I arrived for the appointment. I asked for a price before the follow up with the medical group and they said the total for the post-surgery follow-up appointment was $200 and I accepted then scheduled the appointment. I was without insurance and needed a follow-up post-surgery. The medical center and the medical group have two different billing systems. I have contacted Steward Health Care every month, over the last 6-7 months and they acknowledge the refund of $712.37 but they have not given me my refund.***** Legislature in 2007 passed SB **** which states that facilities and doctors have 30 days to issue patient refunds once it is brought to their attention.It has been 6 months now and I have not received my refund in the amount of $712.37. I paid $1,174.22 on August 5th, 2022 for a surgical procedure at St ****** ************** using my Credit Card.I went through the procedure and after the bill went through my insurance, I am owed a refund of $712.37 from Steward Health Care. This is to request a refund in the amount of $712.37 from Steward Health Care. At this point I have no idea when I will get my money back. I'm sure they are not going to pay me interest but I guarantee they are accumulating it. They are holding my refund for over 4 month. They can give me no more information and cannot provide anyone to escalate to. Called again today and was given the exact same information: waiting on the person in treasury. Was told I would get a call in ***** hrs and that they escalated the refund and I should have info within 5 days. I was asked this several times previously and I told them no. I called on 4/17/23 and was told that it was being held in treasury because they wanted to know if I wanted it credited to my card I payed with. I waited 14 weeks and still nothing, no calls, no check. I talked to a supervisor and was told it was expedited and I should get a call in 3-5 days with a tracking number. After that period I was told they were behind and told 12 weeks. The issue is I have called multiple times since 12/28/22 when I was told my refund check would be mailed. 2022 I had already met the deductible so I had overpaid by $2222.52. By the time my insurance paid the claim in Sept.
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